30-Day Returns and Exchanges
At Grande Fashion, you may request a return or exchange within 30 days after your order is delivered. We accept eligible clothing if it does not fit or you change your mind, as well as items that arrive damaged, defective, or different from what you ordered. For example, contact us if a dress arrives with a torn seam, a shirt has a broken button, or the wrong size of shorts was sent.
Eligibility and Exceptions
For a return or exchange because of fit or a change of mind, clothing must be unworn, unwashed, unaltered, and in its original condition, with any original tags attached and original packaging where available. Please include your order number or other proof of purchase. Items showing wear, washing, alterations, stains or damage caused after delivery are not eligible for a change-of-mind return. These conditions do not limit remedies required by applicable law for items that arrive damaged, defective or incorrect.
How to Return an Item
- Within 30 days of delivery, email info@grandefashions.com or call +13237505625 with your order number, the item and the reason for your return. For a damaged, defective or incorrect item, please include clear photographs when possible.
- We will review your request and send return instructions. Pack the garment securely with its tags and your order details.
- Send the item to: Grande Fashion, 5871 Vermont Ave, Los Angeles, CA 90044, United States. Keep your shipping receipt and tracking information until the return is complete.
- After the return arrives, we will inspect it and notify you of the outcome.
How to Exchange an Item
- Contact us within 30 days of delivery with your order number, the item, the reason for the exchange and the size or item you would like instead.
- We will check availability and provide return instructions. Pack and return the original item to Grande Fashion, 5871 Vermont Ave, Los Angeles, CA 90044, United States.
- Once the returned item is received and inspected, we will arrange the replacement if it is available. If the requested replacement is unavailable, we will contact you to arrange a refund for an eligible return.
Return and Exchange Shipping Costs
If the item arrives damaged, defective or incorrect, we will cover reasonable return shipping and the cost of sending an approved replacement. Contact us before shipping so we can provide instructions. For a return or exchange because of fit or a change of mind, the customer pays return shipping; we cover the cost of sending an approved exchange within the United States. We do not charge a restocking fee.
Refunds
After we receive and inspect an eligible return, we will process the refund within 5 business days and send it to the original payment method. Once issued, it typically takes another 5–10 business days to appear; the exact timing depends on your card issuer or bank. If the return is not eligible, we will contact you to explain the outcome. Contact us if the refund has not appeared after that period and after you have checked with your bank.
Order Cancellation
If you wish to cancel before your order has shipped, contact us immediately. We will cancel the unshipped order and issue a full refund to your original payment method without additional handling fees. Once your order has shipped, cancellation is no longer available; please follow our returns and refunds process instead.
Contact Us
Store Name: Grande Fashion
Address: 5871 Vermont Ave, Los Angeles, CA 90044
Phone: +13237505625
Email: info@grandefashions.com
Opening Hours:
Monday to Sunday: 10 AM–7 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.